SEASON 2014
17th APRIL - 5th OCTOBER
 
Arrival day NightsRoomsPersonsDo you have a promo code?
 
 

Faq

Frequently Asked Questions

City tax?!

The city tax is valid from the 1st June until the 30th September. It costs 1,50 euro per person per night up to 7 nights. Children until 11 years do not pay.

CASH PAYMENTS:
We wish to inform you that following the new rule of Italian law, we can not accept cash payments above € 999. Thank you for your understanding.

What’s the standard time for check-in and check-out?
Check-in: 2 p.m.

Check-out: 10 a.m 



Can I check out late in the evening?
If you need to arrange special times please contact us directly.



How many people can stay in a room?

Two types of rooms can accommodate maximum 4 people, the others from one to 3 persons.



Can I book a double room for one person?
Yes, you can. The price of a double room for one person is the price for one person plus 50% of the tariff.

Is it possible to have children’s cots in the room?
Children’s cots are available on request and are free of charge for children under three years of age.

Do you have facilities and services for disabled people?
Yes, we have, but it is good practice for the guest to check out our structure personally or telephone before booking.

Do you have non-smoking rooms?
All our rooms are non-smoking, but they all have balconies on which smoking is allowed.

Do the tariffs given on the internet include breakfast?
All our tariffs are expressed in euro and include a buffet breakfast.

Are there supplementary taxes to pay?
No, taxes and services are included in the price.

General terms for cancelling a booking.
Cancellation Policy for bookings made through our official web site www.hotelaurora.org, mail, fax or telephone, with the exception of all promotions:
- If cancelled/altered by 4 p.m. up to 3 days before date of arrival, no fee will be charged.
- If cancelled/altered later or in case of no-show, the cost of up to 3 nights will be debited on the credit card given as guarantee.
- In the case of delayed arrival or early departures, the total cost of the stay will be charged.
- At the time of booking confirmation, the hotel may provisionally charge your credit card with the cost of your stay, up to a maximum of three nights. If the credit card is not entered on the booking form or is not valid, the hotel will not guarantee your booking.
- Different policies may apply to bookings for 4 or more rooms.
- These conditions do not apply to bookings made through travel agents.

Are the rules for cancelling promotions different?
Yes.  Bookings made for our special offers cannot be altered or cancelled. When the reservation has been made the total tariff will be charged directly to the credit card used for on-line booking.



Is use of the beach included?                                                                                              
Yes, a place on the beach with sun umbrella and sunbeds is included.  Poolside sunbed, airbed and towel have an extra charge of 8 Euros.

Is breakfast outdoors?                                                                                                           
Yes, breakfast is served on the seafront patio, except on rainy days.

Can lunch be served on the patio?                                                                                               
As an extra, you may dine outdoors a là carte in our "Al Sole" restaurant.

What service does the restaurant provide?                                                                                                         
Lunch and dinner have waiter service, except Saturday dinner, which is a magnificent outdoor buffet.

Does the hotel have access to the internet? 


The hotel has free wi-fi internet connection in all rooms and throughout the building.
There is also an internet point for all guests in the hotel lobby.



How much is charged for internet connection?

Internet connection is completely free.



Are there rules for pets?

On request our guests may bring their pets with them. The animals are not allowed on the beach or in the restaurant. A surcharge of 12 Euro is made to cover cleaning costs.

Spa treatments:
When you open area Sauna & Relaxation?
Every day from 15.00 to 20,30 in case of bad weather from 10,30 to 20,30


What do I need to enter the saunas? 
You do not need to bring anything and it is free.