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City tax?

The city tax is valid from the 1st may until the 30th September. It costs 2,30 euro per person per night up to 10 nights. Children until 10 years do not pay.

We wish to inform you that following the new rule of Italian law, we can not accept cash payments above € 999,00 from italian Citizen, and  above € 999,00 EU and EXTRA EU Citizen have to fill a sef certification of nationality and residence form. Thank you for your understanding.

What’s the standard time for check-in and check-out?
Check-in: 2 p.m.

Check-out: 10 a.m 

Can I check out late in the evening? 
If you need to arrange special times please contact us directly.

How many people can stay in a room?

Two types of rooms can accommodate maximum 4 people, the others from one to 3 people.

Is it possible to have children’s cots in the room?
Children’s cots are available on request and are free of charge for children under three years of age.

Do you have facilities and services for disabled people?
Yes, we have, but it is good practice for the guest to check out our structure personally or telephone before booking.

Do you have no-smoking rooms?
All our rooms are no-smoking but all of them have balconies on which smoking is allowed.

Do the tariffs given on the internet include breakfast?
All our tariffs are expressed in euro and include a buffet breakfast.

Are there supplementary taxes to pay?
No, taxes and services are included in the price.

General terms for cancelling a booking.
Cancellation Policy for bookings made through our official web site www.hotelaurora.org, mail, fax or telephone, with the exception of all promotions:
- If cancelled/altered by 4 p.m. up to 3 days before date of arrival, no fee will be charged.
- If cancelled/altered later or in case of no-show, the cost of up to 3 nights will be debited on the credit card given as guarantee.
- In the case of delayed arrival or early departures, the total cost of the stay will be charged.
- At the time of booking confirmation, the hotel may provisionally charge your credit card with the cost of your stay, up to a maximum of three nights. If the credit card is not entered on the booking form or is not valid, the hotel will not guarantee your booking.
- Different policies may apply to bookings for 4 or more rooms.
- These conditions do not apply to bookings made through travel agents.

Are the rules for cancelling promotions different?
Yes.  Bookings made with our special offers cannot be altered or cancelled. When the reservation has been made the total tariff will be charged directly to the credit card used for on-line booking.

Is use of the beach included?                                                                                              
Yes, a place on the beach with sun umbrella, sunbed and towel is included.  Poolside sunbed, airbed and towel have an extra charge of 8 Euros.

Is breakfast outdoors?                                                                                                           
Yes, breakfast is served on the seafront patio, except on rainy days.

Is it possible to have lunch or diner on the terrace?                                                                                                
It's always possible to have lunch or diner a là carte in our "Al Sole" restaurant. (The service is not included in the half-board treatment)

What service does the restaurant provide?                                                                                                         
Lunch and dinner have waiter service.

Does the hotel have access to the internet? 

The hotel has free wi-fi internet connection in all rooms and throughout the building.
There is also an internet point for all guests in the hotel lobby.

How much is charged for internet connection?

Internet connection is completely free.

Are there rules for pets?

On request our guests may bring their pets with them in Standard / Seaview Classic / Single rooms.

Animals are not allowed on the beach and in the restaurant. Dogs must be kept on a leash .            

A surcharge of 12 Euro per day is made to cover cleaning costs.

Spa treatments:
When you open area Sauna & Relaxation?
Every day from 03.00 p.m to 09.00 p.m;  in case of bad weather from 10,30 a.m to 09,00 p.m

What do I need to enter the saunas?  
You do not need to bring anything and it is free.


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